Troubleshooting Biilda
Updated · 2 min read
On this page
Most problems have a short fix. If yours is not here, tell us: see the last section.
A task or employee does nothing
- Open Tasks or Employees and check the badge. New ones start disabled. Click Enable.
- Remember that tasks only run while Biilda is running. Quitting Biilda stops everything. Closing the window keeps it running in the tray.
- Check Approvals. An unattended run may be waiting for a first-time permission.
- Open the task and press Run now, then read the run that appears.
"Out of credits"
If your balance cannot cover the next step, work pauses instead of failing.
- Open the account menu at the bottom left and choose Top up credits.
- Scheduled tasks resume by themselves after you top up.
- In Chat, click Resume on the paused reply.
See Credits and pricing.
A chat reply failed
A reply that can be retried shows Retry. A build that stopped or did not finish shows Retry build. Use Stop to end anything that is taking too long.
A connector will not connect
- A connector shows not connected until you click Connect and sign in.
- connection issue means its last check found a problem. Click Check. If it still fails, disconnect and connect again.
- If Connect is greyed out, hover over it to see the reason.
- For Slack, see Connect Slack. An update needed note means a reinstall step is waiting.
See Connectors.
Google sign-in is waiting
The button reads "Finish signing in in your browser…" while your browser completes the sign-in. If the screen says "Could not sign in with Google.", try again. Accounts that signed up with Google have no Biilda password.
The installer is not available
Windows installs from the Microsoft Store through the Download for Windows button on the download page, which is always available. On a Mac, the installers come from the download page, and the card says "Coming soon for macOS" only if a Mac build is not yet published. See Install Biilda.
Something I built broke
A broken custom build does not stop the rest of the app. Ask Chat to fix it, or open Backups and restore a version that worked. See Backups and updates.
Report an issue
Open Settings, find Feedback, and click Report an issue or Request a feature. Either opens an email to us with your version included. You can also write to support@biilda.com.
Related
FAQ
- Where do I see what went wrong?
The Logs tab in Configuration records activity, and each task page lists its runs.
- My balance looks wrong.
Open Account & billing from the account menu to see your balance and usage on the website. If it still looks wrong, email support@biilda.com.
- Do I lose work when I hit a problem?
Finished work is not repeated or re-billed when a paused run resumes, and Backups keeps earlier versions of your setup.
Ready to try it?
Download Biilda, describe what you want, and approve the plan. Stuck on something? Email support@biilda.com.