Refund Policy
Last updated July 2026
We want pricing to feel fair and predictable. This policy explains how refunds work for the credits you purchase, and the protections that mean you should rarely need one.
Unused balance is refundable
If you’d like a refund of credits you have purchased but not yet used, contact us and we’ll refund the unused balance to your original payment method. No time limit, no questions beyond confirming it’s you.
Used credits are not refundable
Credits you’ve already consumed paid for real AI work that was performed on your behalf — we incur those provider costs the moment the work runs, so consumed credits cannot be refunded or reversed. This is also what keeps the system fair: it prevents buying credits, using them, and clawing the payment back.
Protections that make refunds rare
A server-enforced spend cap means you can never spend more than you deposited. When your balance runs out, work pauses safely rather than failing — nothing is lost, and nothing keeps billing. If a built feature breaks, reverting to a backup is always free; you are never required to spend credits to get back to a working state. Auto-recharge is strictly opt-in.
Credits are a service unit, not stored value
Credits meter AI usage inside Biilda only. They are not money or a deposit, are non-transferable, cannot be sent to other users, and have no cash value outside the Service — except that your unused balance is refundable as described above.
Currency, processing, and disputes
Purchases are made in US dollars. Payments and refunds are executed by our payment provider, who acts as merchant of record — their name may appear on your card statement and receipt. Refunds are issued in US dollars; any currency conversion or foreign-transaction fees applied by your bank on purchase or refund are outside our control. If you believe a charge is wrong, contact us before disputing it with your bank — we can almost always resolve it faster, and accounts with fraudulent chargebacks may be suspended.
How to request a refund
Email support@biilda.com from the address on your account and tell us you’d like your unused balance refunded. We’ll confirm the amount and process it promptly; your bank determines how quickly it appears.