Terms of Service

Please read these Terms of Service (these “Terms”) carefully. They are a binding legal agreement between you and Biilda AI Inc. Plain-English notes above each major section are for convenience only — the numbered text is what governs.

1. Agreement

These Terms are entered into between you and Biilda AI Inc. (“Biilda,” “we,” “us,” or “our”), a company with its head office in North York, Ontario, Canada. They govern your access to and use of the Biilda desktop application (the “App”), the biilda.com website, our cloud services — sign-in, the AI relay, and the Credit wallet (together, the “Cloud Services”) — and the Biilda affiliate program (together, the “Service”).

You accept these Terms by doing any of the following: creating a Biilda account, downloading or installing the App, clicking “I accept” or an equivalent control inside the App or on biilda.com, or otherwise using the Service. If you use the Service on behalf of a business or other organization, you represent that you have authority to bind that organization, “you” in these Terms means that organization, and it is a Business Customer as defined in Section 2.

If you already have a Biilda account when a new version of these Terms is posted, the new version binds you 30 days after we post it, or earlier if you affirmatively accept it sooner (for example, by clicking “I accept” on an in-app prompt). See Section 24.

The following documents are incorporated into these Terms by reference, and form part of your agreement with us: our Privacy Policy, our Refund Policy, and — if you participate in our affiliate program — our Affiliate Terms. The acceptable-use rules in Section 15 apply to everything you do on the Service.

2. Definitions

Capitalized terms used in these Terms have the meanings below.

• “Service” means the App, biilda.com, the Cloud Services, and the affiliate program, together.
• “App” means the Biilda desktop application, including the base software we ship and update, and everything you build inside it.
• “Cloud Services” means the parts of the Service we operate centrally: sign-in, the AI model relay, and the Credit wallet and billing system.
• “Account” means the Biilda account you register to use the Service.
• “Credits” means the prepaid units you purchase to pay for AI usage within the Service, as described in Section 12.
• “Input” means the prompts, instructions, files, and other material you or your Automations submit to the Service, including to an AI provider through the relay.
• “Output” means the responses, code, text, images, and other material generated by or through the Service in response to Input.
• “Content” means Input, Output, and any files, connector data, or other material you process using the Service.
• “Automations” means anything the Service builds or runs at your direction, including AI employees, scheduled tasks, skills, connectors, and generated modules or tabs.
• “Connected Services” means third-party accounts, apps, or services you connect to Biilda (for example, email, chat, or project-management tools).
• “Beta” means a version, feature, or program we designate as beta, preview, early access, or similar, including the current release of Biilda as a whole (Section 4).
• “Business Customer” means an Account used primarily for business, trade, or professional purposes.
• “Consumer” means an individual using the Service primarily for personal, household, or non-commercial purposes. Where these Terms distinguish a Consumer from a Business Customer and your use is mixed, we treat you as a Business Customer.

3. Eligibility and your account

You must be at least 18 years old, or the age of majority in your jurisdiction if higher, and able to form a binding contract, to use the Service. By using the Service, you represent that you meet this requirement. Each Account is for one person; you may not share your login credentials.

You must provide accurate account information and keep it up to date. You are responsible for safeguarding your Account credentials and for securing the device the App runs on — connector tokens and other secrets are stored using your operating system’s secure storage, and anyone with access to your unlocked device or OS account may be able to act as you inside the App. We do not currently offer multi-factor authentication; we may add it in the future. Notify us promptly at support@biilda.com if you believe your Account or device has been compromised. We may ask you to verify your identity before processing a refund or a data-deletion request.

4. Beta services

Biilda is currently offered as a beta. Features, tiers, limits, and the App itself may change, malfunction, or be withdrawn at any time without notice, and we do not offer a service-level guarantee during the beta. A feature individually labeled “beta,” “preview,” or “experimental” remains subject to this Section even after Biilda as a whole leaves beta.

During the beta, the App uploads records of your chat, employee, and build activity, and reports when something fails, so we can diagnose problems and understand real use; this is required while Biilda is in beta and becomes a setting you control at general availability. Full details — what is captured, how it is redacted, and how long we keep it — are in our Privacy Policy at “Beta activity records and error reports.” By using the Service during the beta, you acknowledge and accept this data collection.

If you send us feedback about a beta feature, Section 11 (Feedback) governs our use of it.

5. What Biilda does — software that builds and runs software

Biilda generates, modifies, and executes code and Automations on your machine, at your direction. Every feature build runs behind a plan you review and accept before the build starts, and against safeguards that include automatic snapshots before changes, a sandboxed development mode, automated health checks, and an Approvals queue for risky actions. No safeguard is perfect: Biilda does not run inside a heavy operating-system sandbox, generated code can contain errors, and Automations can act on real accounts and real data once you enable them.

Automatic snapshots cover your /user layer — the features, workflows, and configuration you have built — so you can roll back a bad change; they are not a general-purpose backup of your device or of files outside that layer. You are responsible for reviewing what you direct Biilda to build, connect, and run, for the plans you accept, and for the security of the machine the App runs on.

Feature builds are generated and verified in a sandbox before they are promoted into your live App, and Biilda takes a snapshot before applying a change. If a change leaves the App unhealthy, we do not roll it back silently — the App asks you whether to roll back to the last known-good snapshot or let it keep trying to repair the problem.

6. AI output and accuracy

Output can be inaccurate, incomplete, biased, outdated, or similar to output given to other users, even after passing automated tests. You are responsible for reviewing Output before relying on it, publishing it, or letting an Automation act on it. Output is not, and should not be treated as, legal, medical, financial, tax, or other professional advice.

Do not use the Service, and do not configure an Automation, for a high-risk use — including medical diagnosis or treatment, operation of critical infrastructure, weapons development, or a decision with a legal or similarly significant effect on an individual (such as credit, employment, housing, insurance, or benefits eligibility) made without meaningful human review. You decide how Output is used; if an Automation you configure communicates with other people, you are responsible for any disclosure required by applicable law that they are interacting with an AI system rather than a human.

7. Automations acting on your behalf

When you create, enable, or configure an Automation — an AI employee, a scheduled task, a skill, a connector, or a generated module — you are authorizing Biilda to act through that Automation, at your direction, on your own accounts and Connected Services. Automations act as your agent for this purpose; we are not a party to, and do not independently review, the actions an Automation you configured takes through your accounts.

Every new employee and task starts disabled, and defaults to requiring your approval before it takes an outward action — for example, sending an email or Slack message, posting to a connected account, creating or editing a record in a connected app, or spending Credits on a paid step. You can relax these defaults; if you do, you accept the increased risk of unattended action. Once enabled, an unattended run — a schedule firing, an inbox delivery, or, for a Slack app you connect, a direct message or @mention from anyone in your Slack workspace — can consume Credits and take real actions while the App runs without you present. You are responsible for configuring, reviewing, and monitoring your Automations, including who can reach them.

The first time an Automation attempts a sensitive action, the Service may ask you for permission — live, or as a pending request in the Approvals tab if you are not present to answer immediately. You can review and revoke anything an Automation has been allowed to do at any time in Settings → Permissions. To stop an Automation immediately, use the Stop control, disable it, or quit the App; quitting the App or shutting down your computer stops everything that runs inside it.

8. Prompt injection

AI employees you create can read external content — emails, web pages, chat messages, documents, and results returned by Connected Services. Any of that content can contain text written by a third party attempting to manipulate an AI into taking unintended action (“prompt injection”). Biilda treats content you direct it to read as data, not instructions, and defaults new AI employees to requiring your approval before outward actions, as described in Section 7. These defenses reduce, but cannot eliminate, the risk. By using Automations that read external content, you accept the residual risk, including for actions taken as a result of content supplied by a third party.

9. Connected Services

When you connect Biilda to another app or service, you do so under that service’s own terms, and complying with them — including its rate limits and API policies — is your responsibility. Where a Connected Service supports it, Biilda connects using that service’s own sign-in flow (OAuth) rather than asking you to hand over a password. Connector credentials and tokens are stored in your operating system’s secure storage, on your device; we do not receive or store them, except as described below for Trello.

Most connectors communicate directly between your device and the third-party service. As an exception, some connectors — currently Trello — are relayed through Biilda’s cloud infrastructure to reach the provider’s API; we do not store the content of that traffic.

For Slack, you create and install your own Slack app using our provided manifest; it is your app, in your workspace. As explained in Section 7, once you enable it, any member of that workspace who direct-messages or @mentions the app can trigger Automation activity that consumes your Credits.

Biilda’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

If a Connected Service’s own terms restrict automated, bulk, or AI-directed access to your account, connecting it to Biilda does not relieve you of that restriction — you remain responsible for complying with it. We may suspend or disable a connector because of abuse, a vendor policy change, or a change to the vendor’s API that we cannot accommodate. We do not guarantee that any particular Connected Service will remain available, and we are not responsible for a Connected Service’s acts, omissions, or downtime.

10. Your files and data on your device

Biilda only reads or writes files in folders you grant access to through your operating system’s own file picker — that dialog is how you grant consent, and the App cannot grant itself access to a new folder. File operations are confined to the folders you have granted and enabled. Before Biilda overwrites or deletes a file it manages, it moves the prior version into a local recovery store (/data/file-backups) first, and it keeps automatic local snapshots of your Biilda workspace.

Biilda does not currently offer cloud backup or an export tool for this local data. If you lose the device the App is installed on without having otherwise preserved it, you lose the local workspace you built — your Account, Credit balance, and purchase history are unaffected, because those live in the Cloud Services, not on your device. Uninstalling the App or deleting its local data folders removes your local workspace permanently; it does not delete your Account or Cloud Services data — to delete those, contact support@biilda.com.

11. Content and intellectual property

As between you and us, you own your Input. To the extent we hold any rights in Output, we assign to you all of our right, title, and interest in it, subject to the licence in this Section and to the extent permitted by law. Because AI output can resemble output given to other users, we do not represent that your Output is unique, and we give no warranty that your Output, or your use of it, does not infringe a third party’s rights. You own the modules, workflows, and AI employees you build with Biilda.

You grant us a limited licence to your Content solely to operate the Service for you — for example, relaying your Input to the AI provider behind your chosen tier and streaming back the response, uploading the beta activity records described in Section 4 and our Privacy Policy, and providing support when you ask for it. We do not use your Content to train our own models, and we do not sell it.

Biilda, the base software we ship, our extension API, and our trademarks and logos remain ours. Except as our versioned extension API expressly allows, you may not reverse engineer, decompile, or attempt to derive the source code of the shipped base App, except to the extent applicable law gives you that right despite this restriction. The App includes open-source components, each governed by its own licence.

If you send us feedback or suggestions about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use it without restriction or compensation to you. You represent that you have the necessary rights to the Input you submit and to any Connected Service data your Automations access.

If you believe content accessible through the Service infringes your copyright, send a notice to support@biilda.com identifying the work, the material you believe infringes it, and your contact information, and we will investigate and respond, including by removing material where warranted.

12. Credits, pricing and payment

Biilda is free to download and install. Using AI — in chat, in an employee, or in a scheduled task — consumes prepaid Credits, priced in US dollars, where 1 Credit equals US$0.01. Credits are sold in the packs below; $20 is the minimum purchase.

Prices are shown before tax. Applicable sales tax, VAT, or GST is added at checkout and collected and remitted by our merchant of record, Stripe, acting through its Link payment service — your statement or receipt will show the purchase as sold through Link, which is the seller of record and handles payment disputes. If checkout displays a price in your local currency, that conversion may include a cost beyond the USD price above; we settle all purchases in US dollars.

Credits are a prepayment for Biilda services only. They are not money, a deposit, stored value, or a gift card; they are non-transferable and cannot be redeemed for cash except as a refund under our Refund Policy. Purchased Credits never expire. Promotional or referral Credits (for example, a first-purchase bonus) are non-refundable, may be subject to their own expiry if we state one when granting them, and may be reversed if the purchase that earned them is refunded or charged back.

A server-side reservation check guarantees that you can never spend more Credits than your balance. If a task would exceed your remaining balance, it pauses in a resumable state — it is never lost or silently cancelled — and continues automatically or with your confirmation, depending on the type of run, once you top up. We do not charge your payment method automatically: if you enable auto-recharge, reaching a low balance only prompts you to approve a one-click top-up, and no charge is made without that action from you.

Tasks run at a quality tier you choose (Economy, Balanced, or Best), and Chat runs at the Balanced tier; tiers describe a level of quality and cost, not a specific AI model or provider, and the providers or models behind a tier may change. We may change prices, packs, or tiers prospectively; a change does not affect Credits you have already purchased. If a payment is reversed, fails, or is charged back, we may remove the Credits from that purchase from your balance, as described further in Section 22 and our Refund Policy.

13. Refunds

Unused, purchased Credits are refundable within 60 days of the purchase that bought them; purchased Credits never expire, but our ability to reverse the original charge does. Bonus and consumed Credits are not refundable. Full details, including how a partial refund is calculated and how to request one, are in our Refund Policy, which forms part of these Terms.

14. Automatic updates

The App downloads new versions in the background and installs them automatically — at the next safe idle moment, at a four-hour deadline if none occurs sooner, or immediately if our cloud services require a minimum App version to keep functioning. You are offered a “restart and update now” control, but you cannot decline an update indefinitely. Before installing, the App pauses new scheduled work and lets in-flight work checkpoint; an attended chat reply or plan interrupted this way resumes automatically after the restart, without repeating or re-billing work already done.

Updates replace only the software we ship. They never overwrite the /user or /data layers that hold your workspace and your data. We retain a pre-update snapshot; if the App is unhealthy after an update, it asks you whether to roll back to that snapshot or let the App repair itself — we never roll back silently. Installers are cryptographically signed (Windows Authenticode, macOS notarization) and verified before they run; your operating system may prompt for administrator permission to install.

15. Acceptable use

You may not use the Service to:

• violate any applicable law or regulation, or the rights of a third party;
• distribute malware, attempt unauthorized access to a system or account, or otherwise attack or probe our infrastructure or a Connected Service;
• send spam or unsolicited bulk commercial messages, or otherwise violate applicable anti-spam law (including CASL and CAN-SPAM);
• harass, threaten, or exploit anyone, or generate or distribute child sexual abuse material, hateful, or gratuitously violent content;
• commit or facilitate fraud, impersonation, or deceptive synthetic or AI-generated content;
• infringe intellectual property rights, or scrape or access a third-party or Connected Service in a way that violates its terms;
• attempt to circumvent the Credit spend limit, the permission and approval system, our rate limits, or the automatic-update mechanism;
• resell, sublicense, or share access to the AI relay or your Credits with anyone outside your own Account or organization;
• use Output to train, fine-tune, or otherwise build a model that competes with an AI provider’s models, where that provider’s own terms prohibit it;
• put the Service to a high-risk use prohibited by Section 6; or
• create multiple Accounts to obtain promotional Credits or referral rewards you would not otherwise be entitled to, or refer yourself under the affiliate program.

We may warn, suspend, or terminate an Account, and remove or refuse a request, that we reasonably believe violates this Section or a Connected Service’s or AI provider’s own policies. We may report unlawful activity to the appropriate authorities.

16. Privacy

Our Privacy Policy explains what information we collect and how we use it, and is incorporated into these Terms. It includes, and by using the Service during the beta you acknowledge, the beta activity records and error reports described in Section 4 above.

17. Third-party software, open source, and AI providers

Requests you send through the AI relay are processed by third-party AI providers, whose own terms and policies govern the processing of that request. We may change which providers or models we use behind a given tier at any time. AI provider or Connected Service availability may vary by region, and we do not guarantee that every provider or connector remains available in every region.

18. Export controls and sanctions

You may not use the Service if you are located in, or a national or resident of, a country or region subject to a comprehensive trade embargo under Canadian or United States law, or if you are listed on an applicable restricted- or denied-party list. You agree to comply with all applicable export control and economic sanctions laws in your use of the Service.

19. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that generated code or Output will meet your requirements or be free of defects.

If you are a consumer in Ontario, Quebec, the European Economic Area, or the United Kingdom, or you have guarantees under the Australian Consumer Law, this Section does not exclude or limit any guarantee, condition, or warranty that cannot lawfully be excluded or limited in your jurisdiction; where the Australian Consumer Law applies and permits it, our liability for a failure to meet a consumer guarantee is limited to resupplying the service or paying the cost of having it resupplied.

20. Limitation of liability

To the maximum extent permitted by law, neither we nor our officers, employees, or affiliates are liable for:

• indirect, incidental, special, consequential, exemplary, or punitive damages;
• lost profits, revenue, business opportunity, or goodwill;
• lost or corrupted data, files, or workspace, including loss caused by not having exported or backed up your local workspace as described in Section 10;
• cost of procuring a substitute product or service; or
• any action taken by an Automation you created, enabled, or approved, by a Connected Service, or arising from AI Output,

in each case arising from or relating to your use of the Service, however caused and under any theory of liability. Our total aggregate liability for all claims relating to the Service is limited to the greater of (a) the amounts you paid us in the 12 months before the claim arose, or (b) US$100.

Nothing in these Terms limits liability that cannot lawfully be limited, including for fraud, wilful misconduct, gross negligence, or death or personal injury caused by negligence. If you are a consumer, nothing in this Section takes away the rights and protections mandatory laws give you.

21. Indemnity

If you are a Business Customer, you will defend, indemnify, and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from your Automations, the Connected Services you use, the Content you process, or your breach of these Terms or a third party’s rights. If you are a consumer, this Section applies to you only to the extent permitted by applicable law.

If we seek indemnification under this Section, we will notify you of the claim without undue delay, you may control its defense with counsel of your choice, and we will cooperate reasonably with you at your expense; we may participate in the defense with our own counsel, at our own expense, and you may not settle a claim in a way that admits fault by us or imposes a non-monetary obligation on us without our prior written consent.

22. Suspension and termination

You may stop using the Service at any time and request deletion of your Account by contacting support@biilda.com. We may suspend or terminate your Account for breach of these Terms, fraud or abuse, chargeback abuse, or a legal or security risk to us or others, giving notice where practicable.

If we terminate your Account for a reason other than your breach, fraud, or abuse — or if we discontinue the Service — we will refund your unused purchased Credits under our Refund Policy regardless of whether the 60-day window described there has passed. If we or you terminate for your fraud or abuse, unused Credits are not refunded. Sections of these Terms that by their nature should survive termination — including intellectual property, payment obligations already incurred, disclaimers, limitation of liability, indemnity, dispute resolution, and this Section — survive.

23. Governing law and dispute resolution

(a) Talk to us first

Before filing a claim against us, you agree to contact us at support@biilda.com and give us 30 days to try to resolve the dispute informally. Most issues are resolved this way.

(b) Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws rules.

(c) Courts

Subject to paragraphs (d) through (h) below, any dispute not resolved informally or through arbitration will be brought exclusively in the courts of the Province of Ontario sitting in Toronto, and you and we each submit to their jurisdiction.

(d) Arbitration — Business Customers

If you are a Business Customer and do not reside in the United States, any dispute arising out of or relating to these Terms or the Service that is not resolved under paragraph (a) will be finally resolved by binding arbitration under the Arbitration Rules of the ADR Institute of Canada, Inc., seated in Toronto, Ontario, conducted in English before a single arbitrator, and kept confidential. Judgment on the award may be entered in any court of competent jurisdiction.

(e) Arbitration — United States residents

If you reside in the United States, you and we agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding, individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or, if you are a Business Customer, its Commercial Arbitration Rules), rather than in court, except that either party may bring an individual claim in small-claims court instead. The Federal Arbitration Act governs the interpretation and enforcement of this paragraph. If you are a consumer, we will pay the AAA’s fees for the arbitration beyond the first US$250 of any filing fee.

You and we each waive the right to a jury trial and to participate in a class, collective, or representative action. The arbitrator may award relief only to the individual party seeking it, and may not consolidate claims or preside over a class or representative proceeding, except that if 25 or more similar arbitration demands are filed by or on behalf of coordinated claimants within a short period, the AAA and the parties will use its rules for batching or coordinating such claims.

You may opt out of this arbitration and class-waiver paragraph by emailing support@biilda.com within 30 days of first accepting these Terms, with the subject line “Arbitration opt-out” and your name and Account email address. If you opt out, paragraphs (c) and (b) govern instead.

If a court or arbitrator decides that the class-action waiver in this paragraph (e) is unenforceable as to a particular claim or dispute, that claim or dispute will proceed in the courts identified in paragraph (c) instead of in arbitration; the remainder of this paragraph (e) still applies to every other claim.

(f) Your consumer rights are not affected

Nothing in this Section removes a mandatory right or protection given to you as a consumer under the law of your place of residence, including the Ontario Consumer Protection Act, 2002 and the Quebec Consumer Protection Act. Where the law of your jurisdiction does not permit mandatory arbitration or a class-action waiver for consumers, paragraphs (d) and (e) do not apply to you, and paragraphs (b) and (c) govern instead — or, where mandatory local consumer law requires it, the courts of your own place of residence.

(g) Injunctive relief

Notwithstanding the above, either party may seek injunctive or other equitable relief to protect its intellectual property rights in any court of competent jurisdiction.

(h) Time to bring a claim

Except where a consumer’s local law provides otherwise, any claim arising out of or relating to these Terms or the Service must be brought within one year after the claim first arose, or it is permanently barred. This paragraph does not apply to Consumers where the law of their jurisdiction does not permit such a limit.

24. Changes to these terms

We may update these Terms from time to time. If a change is material, we will notify you — by email, by a notice in the App, or both — at least 30 days before it takes effect, and may require you to affirmatively re-accept the updated Terms in the App before you can continue using it. If you already have an Account, the updated Terms bind you 30 days after we post them, or earlier if you accept them sooner. The current version number and effective date are shown at the top of this page.

25. General

These Terms, together with the documents incorporated by reference in Section 1, are the entire agreement between you and us regarding the Service, and supersede any prior agreement on the same subject. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets; you may not assign these Terms without our written consent. Neither party is liable for a delay or failure caused by events beyond its reasonable control. If a provision of these Terms is found unenforceable, the rest remain in effect, and the unenforceable provision will be interpreted to reflect the parties’ original intent as closely as possible. Our failure to enforce a provision is not a waiver of it. We may send you notices to the email address on your Account; you may send us notices at support@biilda.com. The provisions that by their nature should survive termination of these Terms do survive.

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and us; each of us acts as an independent party. Section headings are for convenience only and do not affect interpretation. “Including” means “including without limitation.” These Terms may be executed and accepted electronically, including by clicking to accept, and an electronic acceptance is as binding as a signed paper copy.

These Terms are drafted in English. If we provide a translation, the English version governs in the event of any conflict.

Consumer information

Questions about these Terms? Contact us at support@biilda.com.